FAQ

A. You can pay with a PayPal account, or the following credit/debit cards: MasterCard, Visa, American Express, & Discover.

We use PayPal as it is a safe, easy, and a very secure way to process your payment and track your order as it is shipped to you.

PLEASE NOTE: PayPal usually does not accept pre-paid or gift credit/debit cards. This is because they do not have identifable billing information and that is checked for security purposes.

Step 1:

Once you have picked the items you want and have checked out, you will then have the option to choose a different shipping option and review your total order.

Step 2:

To pay by credit/debit card or using your PayPal account, click the "Check out with PayPal" icon, once you have reviewed your order.

Step 3:

Enter your PayPal account information or your card payment information in order to finish your HeroMart order. Then click the "Review and Continue" icon to finalize your order. You will receive an email confirmation from HeroMart@battleon.com once your order has been received.

Please do not hesitate to email us with questions.

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A. Orders within the U.S

For domestic orders, we use USPS (United States Postal Service) Standard and Express Shipping Methods.

• Standard Shipping - has a shipping and handling flat rate of $7 for the first item and $2.50 for each additional item.
• Express Shipping- has a shipping and handling fee that is based off weight; starting at $26 for the first pound and increasing approximately $5 for each additional pound.

Orders outside of U.S

For International orders, we use USPS (United States Postal Service) International Standard and International Express mail.

• Standard International Shipping - has a shipping and handling flate rate of $12 for the first item and $2.50 for each additional item.
• Express International Shipping - has a shipping and handling fee that is based off weight; starting at $30 for the first pound and increasing approximately $5 for each additional pound.

Special Packaging Requirements:

Due to the packaging requirements, we have to ship all posters in a protective tube. If you place an order with other products than the poster, you will receive two emails from stamps.com with two tracking numbers.

Orders within the U.S

• Standard Shipping - flate shipping and handling rate of $4 for the first poster and $1 more for each additional poster added to the order.
• Express Shipping - has a shipping and handling fee that is based off weight; starting at $26 for the first pound and increasing approximately $5 for each additional pound.

Orders outside of U.S

• Standard International Shipping- flat shipping and handling rate of $8 for the first poster and $1 more for each additonal poster added to the order.
• Express International Shipping - has a shipping and handling fee that is based off weight; starting at $30 for the first pound and increasing approximately $5 for each additional pound.

ATTENTION INTERNATIONAL CUSTOMERS: As per Stamps.com/USPS, if duties or taxes are assessed regarding your package, most countries will collect from the recipient a customs clearance and delivery fee, in addition to the duties and taxes. This fee is authorized by international postal agreements to reimburse the delivery service for the costs it incurs in clearing the items through customs and collecting duties at the time of delivery. The duties, taxes, and fee, if applicable, are not included in the postage paid by the mailer (HeroMart).

PLEASE NOTE: The customer is responsible for any additional shipping charges that may be necessary. If a customer gives us the wrong shipping address, and the item(s) are shipped, the customer is responsible for paying the new shipping amount once we receive the item(s) back to our underground lab. Please make sure you give us the correct shipping address at the time of purchase.

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A. This varies depending on your location and which shipping method you chose (Standard or Express).

Orders within the U.S

• Standard Shipping Method- This is our cheapest shipping method for customers within the United States, which takes between 1-2 business weeks depending on location.
• Express Shipping Method- This is our fastest shipping method for customers within the United States, which takes between 1-2 business days depending on location.

Orders outside the U.S

• Standard InternationalShipping Method- This is our cheapest shipping method for customers outside of the United States, which takes between 2-4 business weeks depending on location and customs.
• Express International Shipping Method- This is our fastest shipping method for customers outside of the United States, which takes between 3-5 business days depending on location and customs.

PLEASE NOTE: It may take longer to process your order during a federal U.S. holiday or any holiday season.

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A. We currently ship to the following countries:

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A. You can just click on the tracking link in your shipping email that you will receive from Stamps.com.

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A. If an item is listed as "sold out" on our website or is no longer listed on our website, then we no longer have that item available for sale. It is possible that we may reprint the item if we receive enough inquires. Please send us your thoughts to Reviews@battleon.com. You can also follow us on Twitter at www.twitter.com/heromart for updates on new products or reprints on existing items. You can also email us for more information.

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A. Unfortunately, we have no way to add an item to a completed order. Please make sure you choose carefully what you would like to order. If you place an order and do want to add something, please email us immediately so we can cancel your order so you can redo it. If we already shipped out your order, then you will have to place a new order if you would like to purchase another item. Please email us with any other ordering questions.

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1. We have a 120 day refund policy for orders that have unused in-game item codes.
   
   
2. We cannot refund shipping on any order that was shipped in good faith. This includes orders that are shipped and then sent back to us for an incorrect shipping address. If you still want your product(s), you will have to repay for shipping. If you do not, we will be happy to issue you a refund for the product but you will not be refunded for the shipping fee.
   
   
3. If you no longer want the product(s) or a payment is unauthorized and the order was already shipped, you will have to wait to receive the order and then return to sender. We can only refund for an order in which we have received all product(s) back, the package is unopened, and any in-game codes have not been used.
   
   
4. Any Artix Points Gift Certificates are not eligible to be refunded once the Gift Certificate has been redeemed by using its gift code. Any and all associated game accounts may be disabled due to any refunds or disputes.
   
   
5. All returns must be approved in advance by HeroMart. These may be approved by email. Upon approval, HeroMart staff will provide you with an RMA number. Items without an RMA number will be dealt with on a case-by-case basis.


6. Opened items are not eligible for return, except in the case of damage or defect, and then only refunded with prior approval and unused in-game codes. If the codes have been used, the item is not eligible for refund.


7. Posters will be shipped separately, due to special packaging requirements in order to protect your HeroMart purchase.
   
   
8. We are not responble for any lost or damaged packages. Once a package has been shipped, it is no longer in our control. However, we will try and assist you on a case by case basis.
   

If you are not sure if your situation falls under our refund policy, PLEASE do not hesitate to email us.

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A. If you are having a cart issue such as "session expired" or receiving an error, the best thing to do would be to reload/refresh your browser. You can also clear any cache/cookies/temporary internet files or check your settings as this could be what is giving you an issue. If you do have a repeating issue, you can try a different browser or computer or can email us.

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